Our rooftop tents a shipped on a custom made wooden pallet designed to maximise protection in transit. The pallet can only be lifted by a forklift from one end not the sides which is marked clearly.
Due to the size and weight of a rooftop tent when shipped, there are requirements that must be considered at the point of delivery.
If you have any questions regarding shipping, please contact us by email at [email protected] or by phone +61 (07) 5302 6948.
Local Pickup
Rooftop tents are available for collection from The Bush Company at 14 Cessna Street, Marcoola, QLD 4564. If ordering online you can select to pick up your item during checkout, alternatively please contact us to place your order and confirm date of collection. Please note that due to insurance and health and safety issues, you cannot self-fit your purchase on our premises.
Home Delivery
This is normally the most expensive option as freight companies apply additional surcharges for delivery of large/heavy items to home addresses. ’Home Delivery ’ means a home or private residence, including locations where a business is operated from the home or private residence. For residential delivery of rooftop tents a forklift must be available at the delivery point and truck access.
Business Delivery
For delivery of rooftop tents to a commercial business premises a forklift must be available at the delivery point and truck access, if this is not the case please contact us for a shipping quote to your nearest depot for collection.
Depot Collection
If you want to have you items delivery to a depot for you to collect (often the cheapest option for large items) please contact us by email at [email protected] or by phone +61 (07) 5302 6948 to obtain a shipping quote.
Damage In Transit
If you elect to have your items left in a safe place for home delivery, there is no opportunity for you to check that the item has arrived in good condition prior to accepting it, so The Bush Company cannot be held responsible for any claim for damage in transit or theft of items after delivery.
If you have elected to sign for your items (required for all tents and awnings) When the shipment arrives, it is essential that you check it thoroughly for any signs of damage before signing to accept the shipment. This means checking the exterior box and if there are any signs of damage externally then the box should be opened, and the product examined for any signs of damage to the product itself. This needs to be done before you sign anything to say that the item has been received, the driver needs to wait until you are satisfied. If you are not satisfied with the condition of the item, then you are entitled to refuse delivery and the courier will have to return the product to us.
If you do not follow this procedure and it turns out that the item has been damaged in transit, then there is no way for us to claim on the freight insurance to cover any damage as you have signed to say that the product has been received in good condition. Once you have signed for the delivery the courier company will interpret this as the item being delivered in good condition. If you sign anything and are not satisfied you must ensure that this is noted by the driver in writing and obtain a copy that is signed by the driver.
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